Ticket Terms and Conditions

The O2 for either The O2 arena, Music Club or Exhibition Space (each a "Venue") is authorised to sell tickets to events as an agent on behalf of the promoter of the event (the "Event Promoter"). All tickets sold by or on behalf of The O2 (the "Tickets") are sold subject to the Terms and Conditions of the Event Promoter and The O2. The general Terms and Condition relating to admission have been extracted and reprinted here for your convenience.

1. You must produce a valid Ticket to gain entry to each Venue and upon request for inspection at any time. Failure to produce your Ticket when requested may result in you being ejected from the Venue.
2. All children must have a Ticket. Under 14's must be accompanied by an adult. Standing areas are not suitable for under 16's. Events may be age restricted and it is the responsibility of the Ticket holder to check before purchasing. Please visit www.theO2.co.uk for further information.
3. Removing the Ticket stub invalidates the Ticket.
4. Tickets cannot be cancelled or exchanged after purchase unless the event is cancelled, rescheduled or subject to a Material alteration (see full Terms and Conditions for details).
5. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket holder's Ticket and management reserves the right to provide alternative seats to those specified on the Ticket.
6. Tickets are not transferable. Reselling a Ticket for profit or commercial gain or use for competitions, promotions or hospitality packages without the express permission of the artiste's management or promoter will void the Ticket. Failure to adhere to these conditions may result in the Ticket holder being refused entry to or removed from the Venue.
7. Tickets brought from unauthorised agents are not valid and admission to the event will not be permitted.
8. The Venue is not liable for any Tickets that are lost or stolen. Standing tickets can not be duplicated under any circumstances.
9. In order to facilitate the security, safety and comfort of all patrons, the Venue reserves the right at its reasonable discretion to refuse admission and refund the Ticket value.
10. Customers may be ejected from the Venue if, in the reasonable opinion of the Venue, the Ticket holder is a risk to the safety of any patron; affect the enjoyment of other patrons; and/or the running of the event. Examples include but are not limited to being (or appearing to be): drunk or incapable or intoxicated, under age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or in breach of the Ticket Terms and Conditions).
11. To ensure safety we will conduct security searches of persons, clothing, bags and all other items on entry and exit and reserve the right to confiscate items which may cause danger or disruption to the event or other patrons or are in breach of the Terms and Conditions.
12. No food or drink is permitted to be brought into a Venue. A variety of food and beverages will be available for purchase inside each Venue.
13. There is no re-admission once you have left the Venue.
14. Latecomers may not be admitted until a suitable break in the performance of the event.
15. CCTV and film cameras may be present at the Venue. Purchase of a Ticket means you consent to filming and sound recording which may include you as a member of the audience and its use in commercial distribution without payment or copyright.
16. The use of unauthorised cameras, video or sound recording equipment is prohibited and such items may be confiscated.
17. In seated areas other members of the audience may stand up during the event.
18. Crowd surfing and moshing are strictly prohibited.
19. Animals, with the exception of assistance dogs, are not permitted in The O2.
20. Customers are requested to address any special needs requirements in advance of their visit by contacting ticketing@theO2.co.uk or by calling Ticketmaster on 0870 4000 750.
21. If you experience any problems please contact a steward or duty manager as it may not be possible to resolve issues after the event.
22. In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
23. Loud music can damage hearing.
24. All events are subject to licence.
25. The O2 is a no smoking venue.
26. When purchasing alcohol if you appear to be under the age of 21 you may be asked for proof of age.
27. Official Merchandise is only available from outlets within The O2. Please be aware of unofficial traders offering inferior goods.
28. It is the responsibility of the Ticket holder to ascertain the date and the time of any rearranged event.

For further information about Events, Facilities and Travel or to book Tickets for The O2 click www.theO2.co.uk.